EMLONC ("EMLONC", "we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy, Data Protection & Cookies Policy ("Policy") explains how we collect, use, store, and share your personal information when you interact with our website, mobile application, or our brand via social media and other platforms (collectively, the "Site").
We take your privacy seriously, and we’re transparent about how we handle your data.
Who We Are? This Policy is issued by EMLONC, a trading name of EMLONC Limited, who is responsible for your personal data when you use our Site or services. If you have any questions, our Team is here to help at [email protected]
Your Privacy Matters to Us We collect your personal information to: ● Make your shopping experience effortless and personalised ● Communicate with you securely and respectfully ● Improve our products, content, and services ● Meet legal and compliance obligations You decide how you want to hear from us and what information you wish to share. We only collect what’s necessary to offer a premium, secure customer experience.
How We Collect Your Information We may collect personal data about you when you:
● Create an account with EMLONC ● Place an order through our Site ● Sign up for emails or marketing content ● Contact us via email, social media, live chat, or phone ● Participate in surveys, giveaways, or promotions ● Apply to become an EMLONC affi liate or partner ● Visit our website (via cookies or usage tracking) ● Interact with us through social platforms This may include: ● Your name, address, email, phone number, and location ● Payment details and order history ● Preferences and interactions on our Site ● Social media handles or public profile info Providing this data is optional—but without it, you may not be able to enjoy our full range of services or experiences.
How We Use Your Information We use your information to: ● Process and deliver your orders ● Manage your account and preferences ● Provide personalised content and recommendations ● Handle returns, refunds, and customer care ● Improve our Site and develop new features ● Run marketing campaigns, promotions, and loyalty programs ● Prevent fraud, cyber threats, or legal violations ● Fulfil legal or regulatory obligations ● Analyse trends and improve performance ● Communicate updates or important service notices We may also anonymise and aggregate data for analytics that helps improve our brand without identifying you.
Marketing Communications
If you choose to opt in, we’ll send you curated updates, product drops, gifting ideas, and EMLONC stories via email, SMS, or messaging apps.
You can opt out at any time by: ● Clicking “unsubscribe” in any marketing email ● Changing your settings under your EMLONC account Contacting us at [email protected] This won’t affect essential service emails like order confirmations.
Online Ads & Cookies
We use cookies and similar technologies to: ● Keep our Site secure ● Remember your preferences ● Tailor product recommendations ● Show relevant EMLONC ads on social and digital networks
Who We Share Your Information With
We never sell your data. However, to provide a seamless experience, we may share data with: ● Our trusted delivery and logistics partners ● Secure payment processors ● Marketing agencies, data analysts, and ad networks ● Technical service providers (e.g. hosting, CRM) ● Regulatory or legal authorities if required ● Social platforms you choose to link to us We ensure our partners comply with strong privacy and data protection standards, including GDPR.
In the event of a merger, sale, or acquisition, your data will remain protected under the same principles.
Data Retention
We’ll retain your data: ● As long as your EMLONC account is active ● As long as necessary for the purposes outlined in this Policy ● As required for legal, tax, or fraud prevention purposes If you delete your account or request erasure, we’ll remove your personal data unless retention is legally necessary.
Data Protection & Security
We use security measures including HTTPS encryption and secure access control to protect your data.
However, no system is fully immune. If you suspect any breach or suspicious activity, contact us immediately. Please safeguard your EMLONC login credentials and let us know if they’re ever compromised.
Your Rights (Under GDPR and Similar Laws)
You have the right to: ● Know how your data is used ● Access and update your personal information ● Request data deletion or restriction ● Withdraw consent for marketing or other uses ● Transfer your data to another provider ● Lodge a complaint with your local data protection authority To exercise any of these rights, please contact [email protected]
Changes to This Policy
We may update this Policy to refl ect how we manage your data. If we make signifi cant changes, we’ll notify you via the Site or email so you can review them.
Your continued use of EMLONC services confi rms your agreement to the updated Policy.
Language
This Policy is written in English. If translated, the English version will take precedence in the event of any discrepancies.
Contact Us
For privacy concerns, feedback, or rights requests: [email protected]